Skip to content

Frequently asked

Straight answers.

Everything real about how Nova works today. If something isn't answered here, check the help center or ping support@heynova.tech.

Getting started

  • Nova is an AI home screen that watches connected sources, catches what matters, preps the next move, and — the moment you tap approve — executes it. It is not a chatbot. Free AI waits for prompts. Nova prepares and acts on your approval.

  • Nova watches signals you've allowed (a forwarded email, a shared calendar, a saved reminder) and turns them into small cards with a clear next move. You approve. Free AI waits for you to ask.

  • No. Nova is a web app you save to your home screen. Under a minute, no app store. It looks and feels native on iOS and Android.

  • The Starter Bundle drops on first sign-in with a guided setup. Once you add a signal — an email forward, a calendar file, or a manual capture — Nova surfaces its first real card, usually within the hour.

Pricing & billing

  • Yes. Free Preview includes manual capture, .ics calendar import, email forwarding, approvals, and the full audit log. No card needed to start.

  • Account → Billing → Cancel. Two taps. Nova keeps working until the end of your paid period, then reverts to Free Preview. No dark patterns, no cancellation calls.

  • Yes — a 14-day refund policy for new paid subscriptions if Nova materially fails to deliver its core promise. Full policy in /terms §6.

  • Personal unlocks broker connections (Gmail, Calendar, WhatsApp) and the morning briefing. Plus deepens memory and adds more sources. Business adds team members and admin controls. See /pricing.

  • Annual billing is being rolled out. Monthly is live in every supported currency today. Annual price rows appear on /pricing once your region's price IDs are enabled.

Trust & control

  • No. Every external write (email, WhatsApp, calendar create) requires an explicit approval event. This is enforced in the database, not just the UI — the engine physically cannot mark a card 'sent' without a matching approval row.

  • Every item gets exactly one category — Needs you, Waiting, Money, FYI or Noise — before you read it. You can filter your inbox by category, and tapping a category chip recategorises the card.

  • Yes. Tap the chip on the card and pick the right one. Your choice always overrides Nova's, is never overwritten, and feeds what Nova learns about similar items.

  • Yes. Forward anything to your Nova address on the free tier and it arrives triaged. Connecting a broker source on a paid tier just means you stop having to forward.

  • Only the signals you connect. Free tier: what you forward or upload. Paid tiers: the brokers you explicitly authorize. You can revoke any connection any time from /permissions.

  • No. We never sell your data and never use your content to train a model we operate. Details in /privacy.

  • Lightweight preferences (which cards you approve, your typical hours) and explicit memories you save. Sensitive message bodies aren't stored verbatim — Nova stores the signal, not the payload.

  • Yes. Memory → Export gives you a JSON of everything. Deleting your account runs immediately — Nova wipes the same set of rows and removes your login there and then, and revokes any connected accounts. It isn't a queued 30-day job.

WhatsApp & connections

  • Email forwarding, calendar .ics import, and manual capture. That's enough to see Nova's approval loop end-to-end without any broker setup.

  • On paid tiers, connect WhatsApp via Unipile. Nova sends you briefings and approval prompts on WhatsApp — it never auto-replies to your contacts. You approve each send with a single tap.

  • The connect flow is live-probed. If the provider is warming up you'll see a 'Temporarily unavailable' pill rather than a raw error. Retry in a few minutes — Nova uses exponential backoff behind the scenes.

  • Yes. Briefings deliver at your local wake hour (default 07:00) from your profile timezone. If you travel, update your profile — Nova adjusts the next morning.

Still not answered?

The help center has short how-tos for every real Nova surface. Or email support@heynova.tech — early access, so a founder reads every message.