Plain-English terms.

Nova is operated by Liam Whitlie, Paarl, 7646, South Africa. No VAT registration — operating as a sole proprietor. When you use Nova you are contracting with Liam Whitlie as the supplier of the service. Nova is a personal intelligence layer that drafts suggestions ("cards") for things in your life and business, based on the context you give it. It is accessed via the web. It depends on third-party model providers; we route requests to whichever provider gives the best result for the task.

You must be at least 18 years old to use Nova. Nova handles financial admin and is not suitable for minors. You must provide accurate sign-up details and keep your sign-in credentials safe. One account per person.

Nova drafts. You approve. Every card that would send a message, schedule a payment, contact a person, or change something in the real world waits for your explicit tap. You are responsible for what you approve. If you approve a draft that contains a mistake, the action is yours.

No automated decisions about you. Nova's AI drafts and ranks; it does not decide. Because every consequential action requires your review and approval — a rule enforced in our database, not merely in the interface — no decision with a legal or similarly significant effect on you is made solely by automated processing. Your right under GDPR Art. 22 (and the equivalent POPIA s.71 protection) not to be subject to such a decision is met by the way the product works. The privacy detail is in the Privacy Policy.

Nova's drafts are generated by large language models and can be wrong. They are not financial, legal, tax, medical, or investment advice. Any savings, ROI, or value figures shown in the app or marketing are estimates, not guarantees. Verify anything important with a qualified professional before acting on it.

Nova is free to start. Paid plans (Personal, Plus, Business) are billed monthly in your local currency at the rate shown on the Pricing page when you subscribe. Taxes (VAT, GST, sales tax) are added where applicable. For payment purposes Paddle.com Market Limited is the seller and merchant of record for the transaction; Nova is the supplier of the service. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Their buyer terms also apply to the transaction. You can upgrade, downgrade, or cancel at any time from /account; access continues until the end of the current billing period.

30-day money-back guarantee on your first subscription payment. If Nova isn't for you, email support@heynova.tech within 30 days of your first paid charge and we'll refund it in full — no interrogation, no forms. Subsequent monthly renewals are not refundable once the period starts; cancel any time from /account to stop the next charge and keep access until the end of the current period. Refunds are processed by Paddle, our merchant of record. Full detail is on the Refund policy page. This guarantee is in addition to, and does not limit, your statutory right to cancel an electronic transaction within seven business days under South Africa's Electronic Communications and Transactions Act. Mandatory consumer-protection rights in your country of residence still apply.

Plans assume normal personal or small-business use. Each plan has a published daily AI request allowance (see /pricing). Automated, scripted, scraping, or resale use of Nova's underlying AI behind your account is not permitted on consumer plans. We will contact you before suspending an account for fair-use breaches.

You retain ownership of the messages, documents, and memory you give to Nova. You grant us a limited, revocable licence to process that content solely to provide the service to you. We do not use it to train a model that we operate.

Do not use Nova to break the law, infringe someone else's rights, harass individuals, generate sexual content involving minors, produce malware, or attempt to extract our prompts or model weights. Accounts that do are suspended without refund.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance is announced inside the app where possible.

You may terminate at any time by deleting your account from /account. We may suspend or terminate accounts for breach of these terms; in serious cases without notice. On termination your data is deleted as described in the Privacy Policy.

To the extent permitted by applicable law, Nova's total aggregate liability for any claim arising out of the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential losses, or for losses arising from your decision to approve a draft.

Nova is provided "as is" and "as available". To the fullest extent permitted by applicable law we disclaim all warranties, whether express, implied, or statutory — including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that Nova will catch every renewal, deadline, invoice, or message that matters to you, that a draft will be correct, or that a connected provider will stay reachable. Plainly: Nova is a very good second pair of eyes, not a guarantee, and you should not rely on it as your only safeguard for something that would genuinely hurt to miss. Nothing here excludes liability that cannot lawfully be excluded, and mandatory consumer-protection rights in your country of residence — including under South Africa's Consumer Protection Act — still apply.

You agree to indemnify Nova against claims arising from your misuse of the service, your violation of these terms, or content you provided that infringes a third party's rights.

Neither of us is liable for failing to perform because of something genuinely outside our reasonable control: an outage at a hosting, model, payment, or messaging provider Nova depends on, internet or undersea-cable failure, load-shedding or grid failure, natural disaster, war, civil unrest, epidemic, or a change in law that makes performance unlawful. This doesn't excuse paying money already owed, and if such an event stops the service for a prolonged period you can cancel — see Refunds.

If any part of these terms is found unenforceable, that part is limited or removed to the minimum extent necessary and the rest stays in force. If we don't enforce a provision straight away, we haven't waived it. These terms, together with the Privacy Policy and Refund policy, are the whole agreement between us about the service.

These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of the South African courts, except where mandatory local consumer-protection law in your country of residence applies.

We may update these terms; material changes will be announced in-app at least 30 days before they take effect.

Questions: support@heynova.tech. Privacy / data rights: privacy@heynova.tech.