30 days. Full refund.

Nova is operated by Liam Whitlie, Paarl, 7646, South Africa. No VAT registration — operating as a sole proprietor.

If Nova isn't for you, email support@heynova.tech within 30 days of your first paid charge and we will refund that payment in full. No forms, no interrogation, no reason required. Refunds are issued to the original payment method.

Email support@heynova.tech from the address on your Nova account, or request it directly from our payment provider at paddle.net using the receipt Paddle emailed you. Include the order or transaction reference if you have it. We acknowledge refund requests within one business day and submit them for processing at the same time; the money typically appears within 5–10 business days depending on your bank.

Nova is billed monthly. You can cancel at any time from /account — cancelling stops the next charge and you keep access until the end of the period you have already paid for. Renewal charges after the first 30 days are not automatically refundable once the new period has started, but if a renewal caught you by surprise, write to us and we will look at it fairly.

If a paid feature does not work as described and we cannot fix it for you, you get a refund for the affected period — inside or outside the 30-day window. Being charged for something that does not work is not a policy question.

Paddle.com Market Limited is the merchant of record for all Nova subscriptions and issues the invoice and the refund. Their refund policy and buyer terms also apply to the transaction. Nova never holds your card details.

This guarantee is in addition to — and does not limit — your statutory right to cancel an electronic transaction within seven business days under South Africa's Electronic Communications and Transactions Act, and any mandatory consumer-protection rights in your country of residence.

Refunds and billing: support@heynova.tech. Full terms are on the Terms page.